TERMS&CONDITIONS

THESE TERMS AND CONDITIONS APPLY TO THE SALE OF ALL PRODUCTS (“ANIMALS”) THAT WE SELL ON THE WWW.ZOOZOOFRIENDS.COM SITE. BY ORDERING ANY PRODUCTS ON THE SITE YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, SO PLEASE READ THEM CAREFULLY. IF YOU REFUSE TO ACCEPT THEM, YOU SHOULD NOT ORDER ANY PRODUCTS FROM THIS SITE.

WWW.ZOOZOOFRIENDS.COM IS OWNED BY ELWIRA LERCHE, REGISTERED AT KOPPENTALSTRASSE 4, 70192 STUTTGART, GERMANY, VAT NO. DE815119396.

PURCHASES ON THIS SITE MAY BE MADE BY RESIDENTS OF THE EUROPEAN COUNTRIES. IF YOU ARE NOT A RESIDENT OF THE EUROPEAN UNION, PLEASE CONTACT US AND WE LOOK FORWARD TO REALIZING YOUR ORDER ON REQUEST.

IN THE CASE OF A DELIVERY BEYOND EU BORDERS YOU ARE THE IMPORTER OF THE PRODUCT(S) CONCERNED. FOR ALL THE PRODUCTS SHIPPED TO DESTINATIONS OUTSIDE OF THE EU THE CUSTOMS DUTIES OR LOCAL TAXES OF IMPORTATION OR TAXES OF THE STATE ARE SUSCEPTIBLE TO BE DEMANDED. THESE DUTIES AND SUMS DO NOT RESULT FROM THE JURISDICTION OF ZOOZOO. THEY WILL BE AT YOUR CHARGE AND RESULT IN YOUR ENTIRE RESPONSIBILITY AS MUCH IN TERMS OF DECLARATIONS AS IN THE PAYMENTS TO THE AUTHORITIES AND THE COMPETENT ORGANIZATIONS OF YOUR COUNTRY. WE ADVISE YOU TO INFORM YOURSELF ABOUT THIS ACCORDING TO YOUR LOCAL AUTHORITIES. FOR YOUR CONVINIENCE WE CAN ENGAGE A SHIPPING COMPANY, THEY TAKES OVER ALL FORMALITIES AND CARES FOR SAVE DELIVERY TO YOUR DOOR. IN THIS CASE WE WILL SEND YOU AN OFFER, THAT DEPENDS ON THE DELIVERY DESTINATION YOU REQUEST.

YOU MUST BE 18 YEARS OLD OR OLDER TO ORDER FROM THE SITE AND BY ACCEPTING THESE TERMS AND CONDITIONS, YOU CONFIRM THAT YOU ARE NO LESS THAN 18 YEARS OF AGE.

ZOOZOO RESERVES THE RIGHT TO MODIFY ITS PRICES AT ALL MOMENTS. THE PRODUCTS WILL BE BILLED ON THE BASIS OF THE PRICE LIST AT THE MOMENT OF THE REGISTRATION OF ORDERS, UNDER THE RESERVE OF AVAILABILITY.

FOR BUSINESS INQUIRIES PLEASE WRITE AN EMAIL TO: RETAIL@ZOOZOOFRIENDS.COM

PRODUCT AVAILABILITY: ALL OUR PRODUCTS ARE HANDMADE AND LIMITED AND CAN BE CURRENTLY NOT AVAILABLE . EVERY ORDER WILL BE PREPARED FOR SUPPLY AS SOON AS POSSIBLE. WE SEND YOU DETAILED INFORMATION ABOUT ORDER PROGRESS AND DELIVERY DATE. WE RESERVE THE RIGHT TO LIMIT THE QUANTITY OF PRODUCTS WE SUPPLY.

ALL COLOURS WE OFFER ARE DEFINED BY THE RAL COLOUR CHART. YOU HAVE TO CONSIDER, THAT THE LOOK OF COLOURS ON OUR WEBSITE DEPENDS ON THE SCREEN AND CAN DIFFER FROM THE TRUE VARNISH COLOURS ON THE PRODUCTS.

PLEASE E-MAIL: CUSTOMERCARE@ZOOZOOFRIENDS.COM FOR SPECIFIC PRODUCT REQUESTS.

PRICING AND PAYMENT: PRICES DISPLAYED ON THE SITE ARE STATED IN EUROS ALL TAXES INCLUDED. PRICES DO NOT INCLUDE SHIPPING COSTS. FOR SAFETY REASONS WE ACCEPT ONLY PAYPAL. YOUR BANK INFORMATION IS NOT COMMUNICATED TO ZOOZOO. FOR RETURNS, REFUNDS ARE MADE ON THE SAME TERMS OF PAYMENT FOR THE PURCHASE.

PLACING AN ORDER: THE USER NEEDS TO SELECT AT LEAST ONE PRODUCT AND ONE COLOUR AND AFFIRM IT WITH „GET YOUR NEW FRIEND“. THE USER NEEDS TO SIGN IN IF THE USER HAS ALREADY AN PAYPAL ACCOUNT. IF THE USER HAS NO ACCOUNT BY PAYPAL HE/SHE CAN REGISTER OR CAN PAY WITH CREDIT CARD VIA PAYPAL. ADD THE DELIVERY ADDRESS. WHEN THE ORDER WILL BE PLACED AND ACCEPTED, THE USER WILL RECEIVE A CONFIRMATION EMAIL FROM US AND FROM PAYPAL.

CONTRACT OF SALE: AFTER PLACING AN ORDER ON THE SITE, WE WILL SEND YOU AN EMAIL ACKNOWLEDGING THAT WE HAVE RECEIVED YOUR ORDER. THIS DOES NOT MEAN THAT YOUR ORDER HAS BEEN ACCEPTED. ALL ORDERS ARE SUBJECT TO ACCEPTANCE BY US, AND WILL CONFIRM SUCH ACCEPTANCE TO YOU BY SENDING YOU AN EMAIL THAT CONFIRMS THE PRODUCT HAS BEEN DISPATCHED (“DISPATCH CONFIRMATION”). THE CONTRACT BETWEEN US WILL ONLY BE FORMED WHEN WE SEND YOU THE DISPATCH CONFIRMATION AND WILL ONLY RELATE TO THOSE PRODUCTS WHOSE DISPATCH WE HAVE CONFIRMED. WE WILL NOT BE OBLIGED TO SUPPLY ANY OTHER PRODUCTS WHICH MAY HAVE BEEN PART OF YOUR ORDER UNTIL THE DISPATCH OF SUCH PRODUCTS HAS BEEN CONFIRMED IN A SEPARATE DISPATCH CONFIRMATION.
PLEASE VERIFY THE CONTENTS OF THE DISPATCH CONFIRMATION AND NOTIFY US OF ANY ERROR OR MISTAKE THAT IS DISCOVERED.

FOR ANY INFORMATION OR QUESTION YOU CAN CONTACT OUR CUSTOMER SERVICE BY EMAIL. WE WILL BE HAPPY TO GIVE THE INFORMATION YOU REQUIRE. CUSTOMERCARE@ZOOZOOFRIENDS.COM

TRACKING: A SHIPPING CONFIRMATION WITH THE TRACKING INFORMATION IS E-MAILED TO YOU ONCE YOUR PURCHASE HAS BEEN SHIPPED. IF YOU HAVE QUESTIONS ABOUT THE DELIVERY OF YOUR PURCHASE, WE WILL BE PLEASED TO ASSIST YOU VIA E-MAIL SHIPPING@ZOOZOOFRIENDS.COM

DELIVERY:THE AMOUNT TO BE CHARGED FOR DELIVERIES 
IS DEPENDING ON PRODUCT SIZE AND DESTINATION. PLEASE GET INFORMED BY ORDERING. PRICES FOR DELIVERY ARE NOTED BY THE PRODUCTS. FOR SAVE SHIPPING WE HAVE TO PACK EVERY PRODUCT SEPARATELY. IF YOU ORDER MORE THAN ONE PRODUCT TO THE SAME ADDRESS WE ARE NOT ABLE TO SEND YOU ONLY ONE PACKAGE. WE DO OUR BEST TO MAKE SURE THAT THE PRODUCT(S) WILL COME SAFELY TO YOU.

ALL DELIVERY WILL BE EFFECTED TO THE SHIPPING ADDRESS THAT YOU WILL VALIDATE AT THE MOMENT OF THE ORDER AS BEING THE „SHIPPING ADRESS“, THIS ADDRESS BEING ABLE TO BE DIFFERENT FROM THE „BILLING ADDRESS“. CHANGE OF SHIPPING ADDRESS AFTER THE EFFECTUATION OF THE ORDER IS NOT POSSIBLE FOR LOGICAL REASONS. YOU CAN ALWAYS CONTACT US, IF YOU WISH TO CHANGE THE SHIPPING ADDRESS, WE WILL STUDY THE POSSIBILLITIES IN FUNCTION OF YOUR ORDER.

WE OFFER A CERTAIN RANGE OF COLOURS FOR THE PRODUCTS ON OUR SITE THAT WILL BE DISPATCHED WITHIN 14 TO 28 DAYS. SPECIAL COLOURS ARE AVAILABLE ON REQEUST BUT THIS CAN TAKE MORE TIME FOR THE PRODUCTION. IN THIS CASE WE WILL INFORM YOU WITH THE ORDER CONFIRMATION ABOUT THE DELIVERY DATE FOR YOUR ORDER. THE COSTS FOR INDIVIDUAL COLOURED PRODUCTS MIGHT VARY AND WE WILL INFORM YOU ABOUT THE INDIVIDUAL PRICE ON REQUEST.

WE AIM TO DELIVER ALL ORDERS WITHIN 3-5 WORKING DAYS IN EU. 
THE ORDER WILL BE DISPATCHED BETWEEN MONDAY TO FRIDAY, EXCLUDING LOCAL AND NATIONAL HOLIDAYS. WE SHALL NOT BE RESPONSIBLE FOR UNPREDICTABLE DELAYS. EXCEPT FOR CASES OF FORCE MAJEURE, THE ORDER WILL BE DELIVERED WITHIN A MAXIMUM OF 30 (THIRTY) DAYS FOLLOWING THE DAY AFTER YOU HAVE PLACED YOUR ORDER. 
PURCHASES MAY NOT BE SHIPPED TO P.O. BOXES.

RECEPTION OF THE DELIVERY: UPON DELIVERY, PLEASE CHECK THAT THE NUMBER OF BOXES IS AS REPORTED ON THE DOCUMENT THAT YOU ARE ASKED TO SIGN, AND THAT THE PACKAGE IS NOT DAMAGED OR WET OR TAMPERED WITH IN ANY WAY. ANY DAMAGE TO THE PACKAGING AND/OR THE PRODUCT OR ANY DISCREPANCY BETWEEN THE NUMBERS OF BOXES DELIVERED SHOULD BE IMMEDIATELY NOTIFIED BY INDICATING IN WRITING ON THE COURIER’S DELIVERY DOCUMENTS. 
RISK OF LOSS OR DAMAGE TO PRODUCTS YOU ORDER ON THIS SITE PASSES TO YOU ON DELIVERY OF THE PRODUCTS; TITLE PASSES ONCE WE HAVE RECEIVED PAYMENT IN FULL FOR THE PRODUCTS. IN THE CASE OF A PROBLEM, PLEASE GIVE YOUR PACKAGE BACK TO THE DELIVERER STIPULATING THE PROBLEM ENCOUNTERED AND CONTACT OUR CUSTOMER SERVICE ON THE SAME DAY.

RETURN POLICY:

YOUR RIGHTS: YOU MAY CANCEL A CONTRACT AT ANY TIME WITHIN 14 WORKING DAYS, BEGINNING ON THE DAY AFTER YOU RECEIVE THE PRODUCT(S). TO CANCEL A CONTRACT, YOU MUST INFORM US IN WRITING AT RETURN@ZOOZOOFRIENDS.COM OF YOUR INTENTION TO CANCEL THE CONTRACT, DETAILS OF THE PRODUCTS THAT YOU NO LONGER REQUIRE AND THE ORDER NUMBER ISSUED AT TIME OF PURCHASE. YOU MUST RETURN THE PRODUCT(S) TO US IMMEDIATELY, IN THE SAME CONDITION IN WHICH YOU RECEIVED THEM. TO RETURN GOODS PLEASE CONTACT OUR CUSTOMER SERVICE THAT WILL INDICATE TO YOU THE RETURN ADDRESS AND THAN YOU WILL DISPOSE OF A PERIOD OF 10 DAYS TO RETURN TO US YOUR ORDER. PRODUCTS MUST BE RETURNED WITH THEIR ORIGINAL PACKAGING. 
YOU HAVE A LEGAL OBLIGATION TO TAKE REASONABLE CARE OF THE PRODUCT(S) WHILE THEY ARE IN YOUR POSSESSION SO YOU ARE ADVISED TO RETURN THE PRODUCT(S) SECURELY PACKAGED BY REGISTERED MAIL. YOU WILL RECEIVE A FULL REFUND OF THE PRICE PAID FOR THE PRODUCT(S) TOGETHER WITH THE COST PAID FOR DELIVERING THE PRODUCT TO YOU. THE SHIPPING FEES FOR THE RETURN BEING YOUR RESPONSIBILITY. YOUR ORDER WILL BE PICKED UP AND THIS SERVICE WILL BE BILED TO YOU AT THE SAME PRICE AS THE ORIGINAL SHIPMENT.

NO „SHIPMENT FOR REIMBURSEMENT“ WILL BE ACCEPTED, FOR ANY REASON. ARTICLES RETURNED WITHOUT THEIR ORIGINAL PACKAGING OR INCOMPLETE, SPOILED, DAMAGED, OR DIRTIED BY THE CLIENT ARE NOT ACCEPTED. ZOOZOO WILL REIMBURSE YOU THE PRICE OF THE PRODUCT AS WELL AS THE ORIGINAL SHIPPING FEES (THE RETURN SHIPPING FEES RESTING YOUR RESPONSIBILITY) IN A PERIOD OF 20 DAYS FOLLOWING THE RECEPTION OF THE ORDER BY ZOOZOO, ACCORDING TO THE PAYPAL ACCOUNT.

RIGHT TO RETURN: IN THE CASE THAT THE PRODUCT(S) RECEIVED DO NOT CONFORM TO THE ORDER, YOU DISPOSE OF A RIGHT TO RETURN. IN THIS CASE, PLEASE CONTACT OUR CUSTOMER SERVICE, WHICH WILL INDICATE TO YOU THE RETURN ADDRESS AND THE PROCEDURES OF RETURN. ZOOZOO WILL EFFECT THE EXCHANGE OF THE DAMAGED ARTICLE. IN THE CASE THAT AN ARTICLE IS NO LONGER AVAILABLE, ZOOZOO WILL OFFER YOU AN ANOTHER ARTICLE OF AN EQUIVALENT SUM. IN THE CASE OF THE EXERCISE OF THE RIGHT TO RETURN, AND ONLY IN THIS CASE, THE SHIPPING FEES OF THE RETURN AND OF THE NEW SHIPMENT WILL BE ASSUMED BY ZOOZOO.

IN CASE OF A GIFT: IF THE CLIENT HAS REQUESTED THE DELIVERY OF THE PRODUCT TO A THIRD PARTY, IN CASE OF A GIFT, THE CUSTOMER SHALL RETURN HIMSELF PRODUCTS TO US.  THE THIRD BENEFICIARY OF THIS GIFT IS NOT ALLOWED TO RETURN HIMSELF PRODUCTS. IF YOU HAVE ANY QUESTION, PLEASE CONTACT OUR CUSTOMERCARE@ZOOZOOFRIENDS.COM.

REFUNDS: WHEN YOU RETURN A PRODUCT TO US BECAUSE YOU HAVE CANCELLED THE CONTRACT WITHIN THE 14-DAY COOLING OFF PERIOD, WE WILL PROCESS THE REFUND DUE TO YOU AS SOON AS POSSIBLE AND, IN ANY CASE, WITHIN 30 DAYS OF THE DAY YOU HAVE GIVEN NOTICE OF YOUR CANCELLATION. IF YOU RETURN THE PRODUCT(S) FOR ANY OTHER REASON (FOR INSTANCE IF YOU CLAIM THE PRODUCT(S) IS DEFECTIVE OR YOU ARE OTHERWISE ENTITLED BY LAW TO A REFUND), WE WILL EXAMINE THE RETURNED PRODUCT AND WILL NOTIFY YOU OF OUR DECISION VIA E-MAIL WITHIN A REASONABLE PERIOD OF TIME. WE WILL USUALLY PROCESS ANY REFUND DUE TO YOU AS SOON AS POSSIBLE AND IN ANY CASE WITHIN 30 DAYS OF THE DATE WE CONFIRMED VIA EMAIL THAT A REFUND IS DUE TO YOU. PRODUCTS RETURNED TO YOU BECAUSE OF A DEFECT, OR WHERE YOU ARE OTHERWISE ENTITLED AT LAW TO A REFUND, WILL BE REFUNDED AT THE PRICE YOU PAID, TOGETHER WITH A REFUND OF THE DELIVERY CHARGES FOR SENDING THE ITEM TO YOU. IF THE ITEM HAS ANY DEFECT , ZOOZOO WILL TAKE IN CHARGE THE RETURN CHARGES. WE WILL REFUND ANY MONEY RECEIVED FROM YOU USING THE SAME METHOD ORIGINALLY USED BY YOU TO PAY FOR YOUR PURCHASE.
INSTRUCTIONS FOR RETURNING MERCHANDISE ARE INCLUDED WITH EACH SHIPMENT. YOU MAY ALSO CONTACT RETURN@ZOOZOOFRIENDS.COM FOR HELP TO RETURN ANY ONLINE PURCHASE.

CHANGES/CANCELLATIONS: IF YOU WISH TO MODIFY YOUR ORDER, PLEASE SEND AN E-MAIL AS SOON AS POSSIBLE TO CUSTOMERCARE@ZOOZOOFRIENDS.COM. WE WILL MAKE EVERY EFFORT TO ACCOMMODATE YOUR REQUEST, HOWEVER, ONCE A PRODUCT HAS BEEN DISPATCHED, THE ORDER CANNOT BE MODIFIED UNTIL THE PRODUCT HAS BEEN RETURNED TO US.

ERRORS / INACCURACIES: OUR GOAL IS TO PROVIDE COMPLETE, ACCURATE, AND UP-TO-DATE INFORMATION ON OUR SITE. UNFORTUNATELY, IT IS NOT POSSIBLE TO ENSURE THAT ANY WEB SITE IS COMPLETELY FREE OF HUMAN OR TECHNOLOGICAL ERRORS. THIS SITE MAY CONTAIN TYPOGRAPHICAL MISTAKES, INACCURACIES OR OMISSIONS, SOME OF WHICH MAY RELATE TO PRICING AND AVAILABILITY, AND PRODUCT INFORMATION. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS, INCLUDING AFTER AN ORDER HAS BEEN SUBMITTED, AND TO CHANGE OR UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE, EXCEPT AS OTHERWISE STATED ABOVE UNDER PRICING AND PAYMENT OPTIONS.

SHIPPING COSTS: ZOOZOO CALCULATES FOLLOWING PRICES FOR SHIPPING WITHIN THE EU:

PRODUCTS

SHIPPING PRICE

BASSET/ BABY LION / KOIS

30 €

ALLIGATOR

65 €

ELEPHANT

ON REQUEST/ DEPENDS ON ORDER DESTINATION

 

PRIVACY POLICY: 
BY BUYING ON THIS SITE YOU ARE DEEMED TO HAVE AGREED TO THE PRIVACY POLICY CARRIED OUT BY THE COMPANY ON THIS SITE. IF YOU REGISTER ONLINE TO MAKE AN ORDER OR RECEIVE INFORMATION RELATING UPCOMING PRODUCTS, SPECIAL EVENTS OR PROMOTIONS, OR IF YOU SUBSCRIBE TO THE NEWSLETTER, YOUR PERSONAL INFORMATION WILL BE PROCESSED BY ZOOZOO. WE NEVER MAKE YOUR PERSONAL DETAILS AVAILABLE TO ANY THIRD PARTY. THESE STORED DATA WE USE ONLY FOR CUSTOMER CARE RELATIONS.

APPLICABLE LAW – JURISDICTION: THE LEGAL DOMICIL OF ZOOZOO IS IN GERMANY. THE TERMS AND CONDITION FOR THE ACCESS TO THE SITE ARE REGULATED BY THE GERMAN LAW AND SHALL BE INTERPRETED IN PURSUANCE TO THE GERMAN LAWS TO THE EXCLUSION OF UN-SALE OF GOODS RIGHTS. THE CUSTOMER ACCEPTS THE NON EXCLUSIVE JURISDICTION OF THE GERMAN COURTS. FOR ANY CONTROVERSY ARISING FROM OR IN CONNECTION TO THE NAVIGATION OR THE USE OF THE SITE THE COMPETENT COURT SHALL BE THE COURT OF STUTTGART, GERMANY.

CONTACT US: FOR ADDITIONAL ASSISTANCE CONCERNING OUR ONLINE STORE OR YOUR ONLINE PURCHASE, PLEASE CONTACT US VIA E-MAIL AT CUSTOMERCARE@ZOOZOOFRIENDS.COM